No, not in all cases. If the policy has a waiver of collision deductible, the deductible can be waived if the insured is not at fault and the othe...
No, this is perceived as steering in the eyes of the Department of Insurance. The customer may select where they want to take their vehicle.
The claim is investigated in its entirety using all facts presented, recorded statements, police reports, applicable vehicle codes, citations, vid...
Roadside Assistance is the coverage provided for mechanical breakdowns, flat tires, gas refills, etc. The Roadside Assistance phone number is (800...
No, we are unable to commit to coverage without a thorough investigation and review of the policy and all applicable endorsements.
The ACV of a total loss is the “Actual Cash Value” of the vehicle. This is different from the “Kelley Blue Book Value” in that it provides actual ...
The claims department will investigate and make a determination based on the policy wording in Part D, “Damage to Your Vehicle."
The following are three scenarios of how rental works: Repairable vehicles: Rental is calculated based on the amount of time needed to repair...
OEM (Original Equipment Manufacturer): Unless the customer has an endorsement for OEM parts, we do not have to utilize these parts for repairs e...
Call 1-800-282-6848 option 2 for claims, and then option 3 to file new claim.